Operations solutions

Certainly driving increased revenue is paramount to your company’s success. But, if your costs grow in proportion to your revenue growth, is your business still successful? Identifying and understanding the key issues that enable you to operate at peak performance is critical to driving profitable growth. And, improvements in business performance are not measured solely by the bottom line. Financial measures lag business performance and may not reflect the readiness of the organization to meet its goals or the current and future expectations of customers.

Progility Partners can help you evaluate your current operational state, and design and implement the changes necessary to execute with excellence.

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Business Strategy

Most businesses can check the strategy box — yes, they have a plan. But after that binder is compiled and put on the shelf, executives often don’t have time to think about the strategy because they are too busy doing the work. The day-to-day operation of running the business takes precedence. But, that is exactly the point. Execution is what drives business success. So, a good business strategy must be converted into an operating plan that guides the day-to-day priorities and actions of the business. Progility Partners can help you to refine your vision and mission statements, and guide you in creating actionable tools, processes and priorities that will become integral to the daily pulse of your business.

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Customer Experience

Customer Experience is defined by the quality of all interactions from a customer’s perspective. And surveys have shown that the better the experience, the stronger the customer loyalty; the stronger the loyalty, the more successful the company. Progility Partners can help you to design, implement, measure and improve the effectiveness of your organization’s Customer Experience at all touch points in order to achieve lasting competitive advantage. We can analyze customer retention data, assess operational performance, create organizational and process frameworks for customer touch points, provide templates for measuring successes, assist in selecting and implementing the right technology platforms, and work with your leaders and teams to execute the customer-focused plans. The result is more effective use of your company’s precious resources and better service for profitable customers.

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M&A Planning and Execution

Proper planning for mergers can help prevent operational issues later in the process. In addition to good due diligence processes, modeling the combined operational elements is key to ensure you can make correct decisions on potential targets. But of course the M&A process doesn’t stop when the agreement is signed, and all of the due diligence and financial negotiating in the world won’t make up for an inadequate integration plan or for poor execution. Processes, personalities, cultures and technologies must successfully merge; if they don’t, performance problems will arise. And, in turn, profitable growth will be stunted. In fact, nearly two-thirds of all M&A transactions fail to produce desired strategic results in one way or another. Progility Partners can help you to develop a sound M&A strategy, a comprehensive due diligence process, and a timely and actionable integration plan to ensure good execution and payback. Beginning with sales and marketing, operations and technology deep dives, we can chart the execution course to ensure synergy is not just a word on a piece of paper.

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Business Process Improvement

Lots of people talk about process improvement in terms of buzzwords … TQM, Six Sigma, Lean, BPM, working smarter, not harder. There are courses and software and binders full of documentation that depict step-by-step exactly what you need to do in order to improve a process using a defined methodology. Companies can spend months figuring out what methodology to adopt. And in the meantime, they keep struggling along – missing deliverables, doing rework, falling short of business goals.

At the end of the day, it doesn't matter how you get there; it matters that you get there and that you get positive results. Because of our robust operational backgrounds, process improvement is just in our DNA. So, whether your focus is on sales, customer operations, IT (or all three), Progility Partners can help you to optimize your company’s approach to realizing your financial and operational goals.

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Functional Alignment

Not just beneficial but critical, alignment is at the core of a company’s success. When alignment is working, the business is humming. Employees understand their roles and responsibilities within the organization; they know the required handoffs across departments; they feel accountable to one another. Fire drills are kept to a minimum because everyone is working toward the same goal within a communicated timeframe. Goals are cascaded throughout the organization; everyone is rowing in the same direction at the same speed. Progility Partners can help you to design, implement and monitor the effectiveness of an overall organization design. We help your company maximize effectiveness and efficiency across your organization by building centers of excellence, defining specific roles and responsibilities, aligning compensation plans to drive the desired behaviors, designing management and business processes to connect the various functional areas, and architecting goal setting and performance management approaches.

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Change Management

The requirement for corporate change is inevitable, and the speed of change is now unparalleled in corporate history. Demanding customer requirements, new technology capabilities, the constantly changing global marketplace, dynamic competitive situations and profitability pressures all require new behaviors and expertise. There are many types of change within the business world — cost reductions, operational improvements, organizational realignments and downsizings, product and service enhancements. Although employees and leaders alike acknowledge the saying “the only thing constant is change,” for many people change is hard. Sometimes it is not perceived as a critical priority and it always takes consistent discipline to make it happen.

Notably, the majority of change initiatives fail to produce the desired results – even when there may be a desire for change. Leaders may lack the experience, the time or the knowledge of how to successfully execute the desired changes. Progility Partners can help you to define and prioritize your change requirements, design and implement your change management plan, assess employees for the required skills, train team members, facilitate the implementation, and monitor your progress.